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Drive new revenues and enhance the traveler experience

Switchfly is the only travel e-commerce platform to delivers state-of-the-art business features, content and inventory from an enterprise cloud platform. Get to market and profitability faster and stay current in terms of inventory, content and cutting-edge business features. Industry solutions powered by Switchfly's flexible platform can be deployed under any brand in any country, with a consistent customer experience across all channels, including loyalty program engagement and any ancillary experience you wish to offer along the travel journey.

PLATFORM MODULES AND FEATURES

Omni-channel

Sell in any region and through any channel or digital medium. Switchfly’s platform helps easily reach a global market with over 100 partners in 120 countries, supporting 25 languages, 50 currencies, local payment methods and multiple channels such as desktop, tablet, mobile, kiosk and call center.

  • Quickly launch localized travel sites
  • Scalable to consumer demands
  • Diversified revenue sources
  • Global expertise and best practices

Universal Inventory

Sell virtually any travel product, to anyone, anywhere in the world, on any device, through any form of payment. Switchfly integrates with a comprehensive list of inventory providers to provide worldwide access to flights, hotels, rental cars, activities and insurance. 

  • Ease of integration
  • More choice for customers
  • Increased revenue
  • Global coverage of suppliers

Personal Commerce in a Global Scale for the Best Customer Experience

Powerful analytics and real-time decision engines integrate with loyalty, member profiles, and CRM systems to deliver contextually rich customer engagement. These are used to tailor messaging, merchandise, product inventory, pricing and offers for each individual customer.

  • Advanced rules engine
  • Managed program economics
  • Integration with CRM
  • Earn rules customization

Data-driven

The Switchfly platform provides a rich suite of tools that enables clients to make data-driven decisions to support their business goals, including on-demand dynamic reporting, benchmarking capabilities, A/B testing and real-time revenue management.

  • On demand data analytics
  • End-user experience optimization
  • Profit optimization
  • Actionable intelligence

Enterprise Cloud Platform

Switchfly’s robust enterprise-cloud platform delivers 99.98% uptime, unlimited scalability and PCI DSS Level 1 security compliance. It is augmented by 24/7 technical support. Most importantly, the platform provides frictionless access to new features, content and inventory sources for Switchfly clients, enabling them to stay perpetually up to date.

  • Always available
  • Trustworthy
  • Fast and responsive
  • Handles high volume

WHY AN ENTERPRISE TRAVEL PLATFORM?

FAST AND EASY
IMPLEMENTATION

With shorter launch windows, you can plug right into existing infrastructure and beat your competitors to market.

DECREASED OPERATING
COMPLEXITY

There’s no hardware to buy or software to maintain, minimizing the impact on your IT department.

DECREASED
RISK

Switchfly cloud solutions have a proven track record of more than 99.95% uptime.

SECURITY

Switchfly cloud solutions are compliant with PCI DSS requirements for Level 1 Service Providers and European Union Safe Harbor requirements to protect personal information.

FUTURE PROOF

The Switchfly platform is continuously improving with new features and suppliers so you can future-proof your brand from the competition and new technologies.

OPERATIONAL PEACE-OF-MIND

Switchfly’s state-of-the-art Enterprise Cloud architecture and operational protocols ensure world-class uptime security and scalability.

PRODUCT DOCUMENTATION

Gain a better understanding of the product features and functionality available in Switchfly products and solutions. We recommend reading the Global Platform Product Guide first, as it outlines the platform functionality available in all products.

PRODUCT GUIDES
Global Platform

This guide will detail the overall system and features which can be applied to each product (Travel, Loyalty, Mobile and Social). Access the Platform Product Guide.

Mobile

The Switchfly mobile platform helps our clients quickly launch mobile shopping, payment, and loyalty solutions so they can interact with customers on the go. Access the Mobile Product Guide.

Travel

Switchfly’s travel commerce platform powers online travel agencies, vacation package sites, and travel booking tabs. Any company can use Switchfly to launch a website with functionality as robust as any OTA by including flights, hotels, car rentals, insurance, and activities. Access the Travel Product Guide.

Loyalty

The Switchfly platform supports both the redemption of core rewards as well as alternative rewards. Access the Loyalty Product Guide.

ADVANCED PRODUCT FEATURES
Supplier Reporting

Switchfly's cloud-based reporting solution provides clients on demand access to a robust set of Business Intelligence tools. Supplier Reporting allows inventory providers to monitor and analyze their performance across all of their Switchfly managed distribution channels. Access the Supplier Reporting advanced feature data sheet.

Agent Tools Training Guide: Agent Cobrand Navigation Tool

Switchfly has built an agent cobrand log in tool so agents can easily navigate to and book in different cobrands within the Switchfly system. The tool will also identify which cobrand they are presently logged into.

Access Agent Training Guide: Cobrand Navigation

Agent Tools Training Guide: Task Manager

There may be situations when an agent receives a request or encounters an issue that needs to be handled by a specific team or person in their organization. Using the Switchfly Task Manager these type of interactions can be tracked in the Switchfly tool and each action documented in the booking without having to enter it later via the Memos feature.

Access Agent Tools Training Guide: Task Manager

Premium Content

Switchfly has developed a vast, integrated network of hotels, which allows clients to select from multiple inventory sources. Access the Premium Content Advanced Features Guide.

Funnel Analysis

Switchfly has more than 2,300 different configurations serving over 40 unique clients. Access the Funnel Analysis Advanced Features Guide.

Hotel Sort Optimization

Switchfly's hotel sort algorithms optimize the display of hotel results by moving hotels with the highest probability of purchase to the top of the displayed result set. Access the Hotel Sort Optimization advanced feature data sheet.

Automated Revenue Management

Switchfly offers a sophisticated revenue management tool that is constantly learning from itself and constantly searching for the 'perfect price point'. Access the Automated Revenue Management advanced feature data sheet.

Agent Tools Training Guide: Agent Permissions Enhancements

Switchfly has made three major enhancements to the agent permissions to give clients more flexibility in providing access to bookings and tools within the Switchfly tool. Clients that have multiple inhouse and outside agencies have found they need more flexibility within the agent permissions as some agencies have different levels of engagement with the customer and client.

Access Agent Tools Training Guide: Agent Permissions

Agent Tools Training Guide: Multiple Inhouse/Inside Agencies

Switchfly now supports multiple inside agencies.

Access Agent Tools Training Guide: Multiple Inhouse/Inside Agencies

Agent Tools Training Guide: ezModify

Switchfly has enhanced ezModify to support certain room modifications for internal rooms and rooms booked via the HBSI connector.

Access Agent Tools Training Guide: ezModify

Multi-Source Inventory

Switchfly has developed a vast, integrated network of hotels, which allows clients to select from multiple inventory sources. Access the Multi-Source Inventory advanced feature data sheet.

Internationalization and Localization

Switchfly currently operates in more than 25 languages and has the ability to support any additional languages our client base demands. Access the Internationalization and Localization Advanced Features Guide.

Dynamic Reporting

Switchfly's cloud-based reporting solution provides clients on demand access to a robust set of Business Intelligence tools. Dynamic Reporting allows business stakeholders to monitor and analyze their key performance indicators and provides actionable insight into Switchfly travel and loyalty sites. Access the Dynamic Reporting advanced feature data sheet.

Advanced Customer Segmentation

Switchfly offers a sophisticated revenue management tool that is constantly learning from itself and constantly searching for the 'perfect price point'. Access the Advanced Segmentation advanced feature data sheet.

DATA SHEETS
Product Executive Summary

A high-level outline and introduction to the value, benefits, features and functionality of all Switchfly products. 

Access the Executive Summary data sheet.

Hotel Flight and Car Awards

The Switchfly platform allows hotel awards programs to use points for alternative travel needs, such as flights and car rentals. 

Access the Hotel Flight and Car Awards data sheet.

Airline Flight Awards

Switchfly presents airline and frequent flyer programs a sophisticated flight awards channel offering both traditional fixed as well as market-priced awards.

Access the Airline Flight Awards data sheet.

Daily Deal Offers

Take advantage of a new marketing channel by offering any of their travel products through Daily Deals providers. 

Access the Daily Deals Data Sheet.

OTA and Package Vacations for Airlines

With Switchfly, you have the ability to choose whether to offer customers select standalone products or complete vacation packages, including bundled rates on package deals that automatically calculate savings over published rates. 

Access the OTA and Package Vacations data sheet.

Airline Hotel and Car Awards

The Switchfly platform allows frequent flyers to use miles for alternative travel needs, such as hotels and car rentals. 

Access the Airline Hotel and Car Awards data sheet.

Airline Cross-Sell

Airlines can earn additional revenue by selling any travel product in the Switchfly suite—hotel, car rental, insurance, activities—in the client’s core booking path.

Access the Airline Cross Sell Data Sheet.

Local Commerce

Switchfly offers all the tools needed to sell deeply discounted travel products by providing partners with ultimate control over pricing and availability, and allowing customers to shop and book their travel products in real time. 

Access the Local Commerce Data Sheet.

DEMOS AND VIDEOS

Watch and learn how you can sell first-party and third party ancillaries - flights, hotels, car rentals, insurance and activities - either as standalone products or bundled packages. Transact with cash, points or a combination of both. Create custom, personalized offers for your customers. See how Switchfly solutions drive customer engagement, enhance brand loyalty and increase profit while maintaining a full brand match.

SWITCHFLY CONNECTOR ECOSYSTEM

Switchfly has developed a proprietary framework with over 220 APIs, providing customers with a choice of suppliers to best suit their business needs. This plug-and-play model provides flexible and agile connectivity to the entire travel industry, while also saving customers thousands of dollars per year on incremental vendor licensing fees.

Travel Booking

Dynamic packaging, multi-source inventory, hotel cross-sell (in air path), hotel cross-sell (post purchase), multiple room booking, supplier preferencing, availability filters, landing pages, promotion groups, deals harvester, opaque hotels, trip-based air shopping, leg-based air shopping, calendar air shopping, air seat maps, car cross-sell, car matrix, car filters, activity cross-sell, package savings, hotel extranet, markups and commissions, discount codes, preset specials

Delivery Channels

Agent tools, channel management tools, API access point, white-label front-end brand match (single POS), mobile, online hotel cancel

Security

Certified as PCI DSS Level 1 compliant, meet European Union Safe Harbor requirements to protect data

Optimization

Automated revenue management, analytics, funnel analysis, A/B testing, hotel sort optimization

Premium Content

Bing Maps, Leonardo, MTSi, Northstar Travel Media, TripAdvisor

Air and GDS Providers

AirAsia, Amadeus, American Airlines, Azul, Club Premier, Galileo (Apollo), Gol, Intejet, JetBlue, LAN, Multicom, Norwegian, Sabre, Southwest, TAM, Travel Fusion, Worldspan

Hotel Providers

Amadeus, Bonotel Exclusive Travel, Expedia.com, Gulliver’s Travel Associates, HBSI, Hotel Do, Hotelbeds, Hotel Connect, Hotwire, Internal / Local, Liberty Gogo Travel, Mark Travel International, Marriott, Orbitz Worldwide, Priceline, Sabre Hotels, Tourico/Travel Holdings, Trend

Car Rental Suppliers

Alamo, Avis, Budget, CarTrawler, Dollar, Europcar, Galileo, Hertz, National, Payless, Sabre, Sixt, Thrifty, Tourico

Activity Providers

Hotelbeds, Tourico, Viator

Payment Gateways

Adyen, American Express, Assure Pay, Authorize.net, Bibit, Boldcron, Braintree, Cardinal Commerce, CyberSource, Dialect, eSelect, Global Collect, iPay, Kbank, Kount, MIGS, MIT, PayPal, Pure Commerce, Pure Commerce Global, Realex, Shift4, TNS American Express, TNS Banamex

Loyalty Payment Gateways

AAdvantage, American Express MTSI, British Airways, CLTS ORX, CLTS US, Club Premier, Delta, First National Bank of Omaha, FTB, Iberia, IHG, JetBlue, Marriott, MasterCard, Miles and More, Norwegian, Southwest, Starguest, TAM, United

Insurance Providers

AIG Chartis, Allianz, CSA, RBC, Travel Guard

Languages

We can support any language. Currently, 25 languages are live: English (UK), English (US), Spanish, Portuguese, Chinese (Simplified and Traditional), Indonesian, Japanese, Korean, Malay, Thai, German, French, Italian, Greek, Dutch, Norwegian, Danish, Swedish, Finnish, Polish, Czech, Russian, Turkish, Arabic.

Currencies

We can support any currency. Currently, 53 currencies are live: AED, ARS, AUD, BHD, BND, BRL, CAD, CHF, CLP, CNY, COP, CZK, DKK, EGP, ETB, EUR, FJD, GBP, HKD, HUF, IDR, INR, JOD, JPY, KRW, KWD, LKR, MAD, MOP, MUR, MXN, MYR, NOK, NZD, OMR, PEN, PHP, PKR, PLN, QAR, RUB, SAR, SEK, SGD, THB, TND, TWD, USD, UYU, VUV, XPF, YER, ZAR.