PLATFORM MODULES AND FEATURES
Sell in any region and through any channel or digital medium. Switchfly’s platform helps easily reach a global market with over 100 partners in 120 countries, supporting 25 languages, 50 currencies, local payment methods and multiple channels such as desktop, tablet, mobile, kiosk and call center.
- Quickly launch localized travel sites
- Scalable to consumer demands
- Diversified revenue sources
- Global expertise and best practices
Sell virtually any travel product, to anyone, anywhere in the world, on any device, through any form of payment. Switchfly integrates with a comprehensive list of inventory providers to provide worldwide access to flights, hotels, rental cars, activities and insurance.
- Ease of integration
- More choice for customers
- Increased revenue
- Global coverage of suppliers
Personal Commerce in a Global Scale for the Best Customer Experience
Powerful analytics and real-time decision engines integrate with loyalty, member profiles, and CRM systems to deliver contextually rich customer engagement. These are used to tailor messaging, merchandise, product inventory, pricing and offers for each individual customer.
- Advanced rules engine
- Managed program economics
- Integration with CRM
- Earn rules customization
The Switchfly platform provides a rich suite of tools that enables clients to make data-driven decisions to support their business goals, including on-demand dynamic reporting, benchmarking capabilities, A/B testing and real-time revenue management.
- On demand data analytics
- End-user experience optimization
- Profit optimization
- Actionable intelligence
Enterprise Cloud Platform
Switchfly’s robust enterprise-cloud platform delivers 99.98% uptime, unlimited scalability and PCI DSS Level 1 security compliance. It is augmented by 24/7 technical support. Most importantly, the platform provides frictionless access to new features, content and inventory sources for Switchfly clients, enabling them to stay perpetually up to date.
- Always available
- Fast and responsive
- Handles high volume
WHY AN ENTERPRISE TRAVEL PLATFORM?
FAST AND EASY
With shorter launch windows, you can plug right into existing infrastructure and beat your competitors to market.
There’s no hardware to buy or software to maintain, minimizing the impact on your IT department.
Switchfly cloud solutions have a proven track record of more than 99.95% uptime.
Switchfly cloud solutions are compliant with PCI DSS requirements for Level 1 Service Providers and European Union Safe Harbor requirements to protect personal information.
The Switchfly platform is continuously improving with new features and suppliers so you can future-proof your brand from the competition and new technologies.
Switchfly’s state-of-the-art Enterprise Cloud architecture and operational protocols ensure world-class uptime security and scalability.
Gain a better understanding of the product features and functionality available in Switchfly products and solutions. We recommend reading the Global Platform Product Guide first, as it outlines the platform functionality available in all products.
- Global Platform
This guide will detail the overall system and features which can be applied to each product (Travel, Loyalty, Mobile and Social). Access the Platform Product Guide.
The Switchfly mobile platform helps our clients quickly launch mobile shopping, payment, and loyalty solutions so they can interact with customers on the go. Access the Mobile Product Guide.
Switchfly’s travel commerce platform powers online travel agencies, vacation package sites, and travel booking tabs. Any company can use Switchfly to launch a website with functionality as robust as any OTA by including flights, hotels, car rentals, insurance, and activities. Access the Travel Product Guide.
The Switchfly platform supports both the redemption of core rewards as well as alternative rewards. Access the Loyalty Product Guide.
ADVANCED PRODUCT FEATURES
- Supplier Reporting
Switchfly's cloud-based reporting solution provides clients on demand access to a robust set of Business Intelligence tools. Supplier Reporting allows inventory providers to monitor and analyze their performance across all of their Switchfly managed distribution channels. Access the Supplier Reporting advanced feature data sheet.
- Agent Tools Training Guide: Agent Cobrand Navigation Tool
Switchfly has built an agent cobrand log in tool so agents can easily navigate to and book in different cobrands within the Switchfly system. The tool will also identify which cobrand they are presently logged into.
- Agent Tools Training Guide: Task Manager
There may be situations when an agent receives a request or encounters an issue that needs to be handled by a specific team or person in their organization. Using the Switchfly Task Manager these type of interactions can be tracked in the Switchfly tool and each action documented in the booking without having to enter it later via the Memos feature.
- Premium Content
Switchfly has developed a vast, integrated network of hotels, which allows clients to select from multiple inventory sources. Access the Premium Content Advanced Features Guide.
- Funnel Analysis
Switchfly has more than 2,300 different configurations serving over 40 unique clients. Access the Funnel Analysis Advanced Features Guide.
- Hotel Sort Optimization
Switchfly's hotel sort algorithms optimize the display of hotel results by moving hotels with the highest probability of purchase to the top of the displayed result set. Access the Hotel Sort Optimization advanced feature data sheet.
- Automated Revenue Management
Switchfly offers a sophisticated revenue management tool that is constantly learning from itself and constantly searching for the 'perfect price point'. Access the Automated Revenue Management advanced feature data sheet.
- Agent Tools Training Guide: Agent Permissions Enhancements
Switchfly has made three major enhancements to the agent permissions to give clients more flexibility in providing access to bookings and tools within the Switchfly tool. Clients that have multiple inhouse and outside agencies have found they need more flexibility within the agent permissions as some agencies have different levels of engagement with the customer and client.
- Agent Tools Training Guide: Multiple Inhouse/Inside Agencies
Switchfly now supports multiple inside agencies.
- Agent Tools Training Guide: ezModify
Switchfly has enhanced ezModify to support certain room modifications for internal rooms and rooms booked via the HBSI connector.
- Multi-Source Inventory
Switchfly has developed a vast, integrated network of hotels, which allows clients to select from multiple inventory sources. Access the Multi-Source Inventory advanced feature data sheet.
- Internationalization and Localization
Switchfly currently operates in more than 25 languages and has the ability to support any additional languages our client base demands. Access the Internationalization and Localization Advanced Features Guide.
- Dynamic Reporting
Switchfly's cloud-based reporting solution provides clients on demand access to a robust set of Business Intelligence tools. Dynamic Reporting allows business stakeholders to monitor and analyze their key performance indicators and provides actionable insight into Switchfly travel and loyalty sites. Access the Dynamic Reporting advanced feature data sheet.
- Advanced Customer Segmentation
Switchfly offers a sophisticated revenue management tool that is constantly learning from itself and constantly searching for the 'perfect price point'. Access the Advanced Segmentation advanced feature data sheet.
- Product Executive Summary
A high-level outline and introduction to the value, benefits, features and functionality of all Switchfly products.
- Hotel Flight and Car Awards
The Switchfly platform allows hotel awards programs to use points for alternative travel needs, such as flights and car rentals.
- Airline Flight Awards
Switchfly presents airline and frequent flyer programs a sophisticated flight awards channel offering both traditional fixed as well as market-priced awards.
- Daily Deal Offers
Take advantage of a new marketing channel by offering any of their travel products through Daily Deals providers.
- OTA and Package Vacations for Airlines
With Switchfly, you have the ability to choose whether to offer customers select standalone products or complete vacation packages, including bundled rates on package deals that automatically calculate savings over published rates.
- Airline Hotel and Car Awards
The Switchfly platform allows frequent flyers to use miles for alternative travel needs, such as hotels and car rentals.
- Airline Cross-Sell
Airlines can earn additional revenue by selling any travel product in the Switchfly suite—hotel, car rental, insurance, activities—in the client’s core booking path.
- Local Commerce
Switchfly offers all the tools needed to sell deeply discounted travel products by providing partners with ultimate control over pricing and availability, and allowing customers to shop and book their travel products in real time.
DEMOS AND VIDEOS
Watch and learn how you can sell first-party and third party ancillaries - flights, hotels, car rentals, insurance and activities - either as standalone products or bundled packages. Transact with cash, points or a combination of both. Create custom, personalized offers for your customers. See how Switchfly solutions drive customer engagement, enhance brand loyalty and increase profit while maintaining a full brand match.
SWITCHFLY CONNECTOR ECOSYSTEM
Switchfly has developed a proprietary framework with over 220 APIs, providing customers with a choice of suppliers to best suit their business needs. This plug-and-play model provides flexible and agile connectivity to the entire travel industry, while also saving customers thousands of dollars per year on incremental vendor licensing fees.
Dynamic packaging, multi-source inventory, hotel cross-sell (in air path), hotel cross-sell (post purchase), multiple room booking, supplier preferencing, availability filters, landing pages, promotion groups, deals harvester, opaque hotels, trip-based air shopping, leg-based air shopping, calendar air shopping, air seat maps, car cross-sell, car matrix, car filters, activity cross-sell, package savings, hotel extranet, markups and commissions, discount codes, preset specials
Agent tools, channel management tools, API access point, white-label front-end brand match (single POS), mobile, online hotel cancel
Certified as PCI DSS Level 1 compliant, meet European Union Safe Harbor requirements to protect data
Automated revenue management, analytics, funnel analysis, A/B testing, hotel sort optimization
Bing Maps, Leonardo, MTSi, Northstar Travel Media, TripAdvisor
Air and GDS Providers
AirAsia, Amadeus, American Airlines, Azul, Club Premier, Galileo (Apollo), Gol, Intejet, JetBlue, LAN, Multicom, Norwegian, Sabre, Southwest, TAM, Travel Fusion, Worldspan
Amadeus, Bonotel Exclusive Travel, Expedia.com, Gulliver’s Travel Associates, HBSI, Hotel Do, Hotelbeds, Hotel Connect, Hotwire, Internal / Local, Liberty Gogo Travel, Mark Travel International, Marriott, Orbitz Worldwide, Priceline, Sabre Hotels, Tourico/Travel Holdings, Trend
Car Rental Suppliers
Alamo, Avis, Budget, CarTrawler, Dollar, Europcar, Galileo, Hertz, National, Payless, Sabre, Sixt, Thrifty, Tourico
Hotelbeds, Tourico, Viator
Adyen, American Express, Assure Pay, Authorize.net, Bibit, Boldcron, Braintree, Cardinal Commerce, CyberSource, Dialect, eSelect, Global Collect, iPay, Kbank, Kount, MIGS, MIT, PayPal, Pure Commerce, Pure Commerce Global, Realex, Shift4, TNS American Express, TNS Banamex
Loyalty Payment Gateways
AAdvantage, American Express MTSI, British Airways, CLTS ORX, CLTS US, Club Premier, Delta, First National Bank of Omaha, FTB, Iberia, IHG, JetBlue, Marriott, MasterCard, Miles and More, Norwegian, Southwest, Starguest, TAM, United
AIG Chartis, Allianz, CSA, RBC, Travel Guard
We can support any language. Currently, 25 languages are live: English (UK), English (US), Spanish, Portuguese, Chinese (Simplified and Traditional), Indonesian, Japanese, Korean, Malay, Thai, German, French, Italian, Greek, Dutch, Norwegian, Danish, Swedish, Finnish, Polish, Czech, Russian, Turkish, Arabic.
We can support any currency. Currently, 53 currencies are live: AED, ARS, AUD, BHD, BND, BRL, CAD, CHF, CLP, CNY, COP, CZK, DKK, EGP, ETB, EUR, FJD, GBP, HKD, HUF, IDR, INR, JOD, JPY, KRW, KWD, LKR, MAD, MOP, MUR, MXN, MYR, NOK, NZD, OMR, PEN, PHP, PKR, PLN, QAR, RUB, SAR, SEK, SGD, THB, TND, TWD, USD, UYU, VUV, XPF, YER, ZAR.