Customer Experience

Boost your CX
with travel.

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GUESTS

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From

4,600 points

Research shows that a great customer experience, including travel options, keeps customers coming back and paying more.

Why add travel to loyalty programs?

One popular McKinsey study noted top-performing loyalty programs resulted in:

%

members changing their behavior to generate more value for the business

%

of customers are more likely to purchase more frequently

%

are more likely to recommend to others

%

are more likely to choose brand over competitors

%

are more willing to pay a higher price to stay with a brand

What about travel benefits specifically?

A PwC study showed that great CX could lead to a 14% price premium for hotel stays and a 10% premium for airline tickets. That’s more money per transaction for your business.

customer-experience-benefits-graphic

Another McKinsey study recommends improving ancillary services, customer loyalty programs, and flexible payment options could lead to a further $8 billion in additional revenue for the airline industry. One Bain case study delivered an additional 1.5% in EBIT over 9 months after implementing ancillary services improvements.

Boost Your Rewards. 15 Minute Call.
Schedule a Call

Bolt on travel to your existing program.

Get a suite of features to help your program take flight.

Start with a personalized approach.

Switchfly’s consultative approach ensures your needs and goals are well aligned with our travel technology and inventory, all with a pricing structure that works for you.

Scope the project details.

Let’s build a detailed roadmap based on your technology architecture, pricing structures, and staff capabilities.

Get your implementation going.

Doing it yourself could take 24 months and millions of dollars — we suggest bolting on travel offerings in just a few weeks with Switchfly.

accordion-personalized-approach
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accordion-get-implementation-going@2x
accordion-personalized-approach
Start with a personalized approach.

Switchfly’s consultative approach ensures your needs and goals are well aligned with our travel technology and inventory, all with a pricing structure that works for you.

accordion-scope-project-details-updated
Scope the project details.

Let’s build a detailed roadmap based on your technology architecture, pricing structures, and staff capabilities.

accordion-get-implementation-going@2x
Get your implementation going.

Doing it yourself could take 24 months and millions of dollars — we suggest bolting on travel offerings in just a few weeks with Switchfly.

Boost Your Rewards.
15 Minute Call.

The Switchfly concierge will take things from here.

Schedule a Call