Here’s one way airlines are keeping their customers happy

Fortune - As much as airlines get a bad rap for customer service, a new survey shows they’re doing something right: increasing the number of flights that accept rewards points. Benjamin Snyder reports.

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The Best and Worst Airline Rewards Programs for 2015

The Wall Street Journal - A survey finds Southwest with the best frequent-flier seat availability among major U.S. carriers. Who else ranked? Scott McCartney reports.

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Yes! Airlines are freeing up more frequent flier seats

CNBC - The annual Switchfly Reward Seat Availability Survey found 74 percent of the flights checked have seats open for reward reservations. Phil LeBeau reports.

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Airline reward seats more available, study says

Chicago Tribune - Frequent-flier miles don't do much good if there's no chance to use them, but the good news is that airlines are being more generous with offering reward seats, according to a study released Thursday. Gregory Karp reports.

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Spend less on the airline fees travelers love to hate

CNBC - Travelers are still willing—or in some cases, forced—to pay airline fees. But there are ways to game the system. Kelli Grant reports.

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Mid-tier airlines can now add merchandising to their sites

Tnooz - Many mid-tier airlines who have been relying on outside companies to build their websites are now considering easier, cloud-based options. Sean O'Neill reports.

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Farelogix and Switchfly collaborate to bring NDC-standard merchandising to smaller airlines

Travolution - A tie-up between Farelogix and travel website and loyalty firm Switchfly has been agreed bringing smaller airlines up to speed with their ecommerce offering. Lee Hayhurst reports.

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NEWS RELEASE: Farelogix and Switchfly Collaborate for Air Ecommerce

Farelogix and Switchfly Collaborate to Deliver Dynamic Merchandising and Personalization for Airline Ecommerce

Farelogix powers merchandising and NDC-style bookings while Switchfly delivers on websites, mobile user experience


Best frequent flier rewards: From magic scarves to koala cuddles

CNN - It used to be that frequent flier rewards were pretty standard. Not so these days: airlines are instead trading in magical scarves, Justin Timberlake concert tickets -- even marriage proposals. Daisy Carrington reports.

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The mobile experience and travel

Travel Daily News International - Survey finds that one in two smartphone owners use their smartphone to prep for a trip. Furthermore, the survey found that 57 percent of smartphone owners who vacation are using their smartphones to help prepare for a vacation, from research to booking flights and accommodations.

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