Fortune - As much as airlines get a bad rap for customer service, a new survey shows they’re doing something right: increasing the number of flights that accept rewards points. Benjamin Snyder reports.
Chicago Tribune - Frequent-flier miles don't do much good if there's no chance to use them, but the good news is that airlines are being more generous with offering reward seats, according to a study released Thursday. Gregory Karp reports.
CNN - It used to be that frequent flier rewards were pretty standard. Not so these days: airlines are instead trading in magical scarves, Justin Timberlake concert tickets -- even marriage proposals. Daisy Carrington reports.